THE SHARVAE – Contact Information Policy

Last Updated: January 2026

At THE SHARVAE, clear and transparent communication is an important part of our commitment to customer care. This Contact Information Policy explains how customers can reach us, what types of inquiries we handle, and our general response practices.

1. Official Contact Channels

THE SHARVAE provides customer support exclusively through the following official channel:

Email Support:sharvae.shop@gmail.com

This email address is the authorized contact for customer service, order inquiries, and policy-related questions. Please ensure you are communicating with us only through this official channel to protect your information.

2. Types of Inquiries We Handle

You may contact us for assistance with:

• Order status, shipping updates, and delivery concerns
• Returns, refunds, and exchange eligibility
• Product information and ingredient questions
• Account, billing, or payment-related inquiries
• Policy clarification (Terms of Service, Shipping, Refunds, Privacy)
• General customer support requests

3. Response Time Expectations

We strive to respond to all customer inquiries in a timely and professional manner.

• Standard response time: Within 24–48 business hours
• Response times may be longer during weekends, public holidays, or high-volume periods

Please note that response times begin once a complete inquiry is received, including any required order numbers or supporting information.

4. Information Required for Support Requests

To help us assist you efficiently, please include the following details in your message when applicable:

• Full name used on the order
• Order number
• Email address used at checkout
• Clear description of your inquiry or concern
• Supporting photos or videos (for damaged or defective items)

Incomplete requests may result in delayed responses.

5. Abuse, Misuse & Communication Conduct

THE SHARVAE is committed to respectful and professional communication. We reserve the right to limit or discontinue support in cases of abusive, threatening, fraudulent, or inappropriate communication.

6. Policy Alignment

This Contact Information Policy works in conjunction with our Terms of Service, Shipping Policy, Return & Refund Policy, and Privacy Policy. By contacting us, you acknowledge and agree that communications may be recorded or stored in accordance with our Privacy Policy.

7. Updates to This Policy

We may update this Contact Information Policy from time to time to reflect operational or legal changes. Updates will be posted on our website with the revised date indicated above.

If you have questions or need assistance, please contact us at:

Trade name: THE SHARVAE

Contact: 9086166890

Email: sharvae.shop@gmail.com

Store Operations/Physical address: 14/2A, Roop Nagar Enclave, Jammu, J&K, India

 

We appreciate your trust in THE SHARVAE and are committed to supporting you with clarity, care, and professionalism.